Service Department steals out of vehicles Service takes forever. Managers Scared to give name. Horrible ‼️

Told I Was Approved Multiple Times, But Wouldn’t Provide the Actual Deal I had a very disappointing experience with World Hyundai Matteson. Multiple members of their sales team told me on more than one occasion that I was approved and just needed to come into the dealership. I explained repeatedly that I live a considerable distance away and was not going to make the trip without knowing the basic financing terms first. I simply asked for the down payment, APR, loan term, monthly payment, and lender so I could determine whether the deal was affordable before traveling there. They ran my credit through multiple bureaus during the process. Despite repeatedly telling me they could get something done and encouraging me to come in, when I asked for actual numbers on the vehicle I was interested in, I could not get a clear financing offer. My complaint is not that I expected guaranteed financing. I understand that lenders make the final decision and that approval depends on the vehicle and loan terms. My problem is being repeatedly told I was approved and needed to come in, while nobody would provide the numbers supporting that statement. If I am approved, show me the approval and the terms. If I am not approved, simply tell me that. I would have respected an honest answer. Customers should not have to drive a significant distance based solely on verbal assurances of approval without being told what the actual financing terms are.

Very informative and service oriented The extended warranty was the main issue next time have the trunk nets included or sell separately for user who inquire

Tried to charge 25$ for a free oil change that they agreed to 10 years ago.

Had an appointment at 6:15 through a call from a guy named Ashton that was from loan department. So my son I paid $ to Uber to the place from Hammond Indiana because I was told I was guaranteed to walk out with a car tonight. Started paperwork, then was left at a desk with my son for over 30 minutes. While several employees were outside playing catch with a ball or hacky sack. Finally I caught some coming inside and asked for Getzman the guy I was scheduled to see at 6:15. When he came he asked my name and went to the back and returned only to tell me the bank was closed.... And can I come back on Monday. I proceeded to tell him that we ubered there and was told I was approved and that this was crazy. At this time it was 7:40. Did not say sorry for your guys' inconvenience or anything. He just said what do you want me to do. I said nothing and will take my business elsewhere. Wasted mine and my son's time. Would not recommend this place to anyone. Good,bad, or no credit.

Do not buy a used vehicle from them. I bought a GV80 and the a part fell off the car the same day I brought it home. The dealer would not replace the part. Below you will how it was sold to me and how the vehicle looked about the time I got home. I would have hoped that the dealer would do the right thing and they didn’t. I also waited hours being stalled for a vehicle they did not have on site when we could have simple been told to come back the next day.

Bought a car and got a complete run around to get the promised work done for the purchase. When they finally took the vehicle in on the WE OWE, a month they had the car and I still haven’t got it back. The work was a detail, removing over spray on the bumper and removing a quarter sized dent and two 1/4 inch scratches.

I have a 2013 hyundai sonata limited that is consuming oil heavily and there is an extended warranty. They are replacing people's engines but for some reason NOT MINE!!! They're constantly giving me the run around!!! You have to jump thru all these hoops and not even guaranteed a new engine at the end of the road!!! One of the service guys named Austin could not be any LESS HELPFUL!! I have also filed a complaint with BBB in addition to this. Anybody out there looking for any help from them should go elsewhere!!!!

Edwin man this guy is the best I promise you don’t get intimidated like I did just talk to the guy. He’s really nice and he has a lot of hospitality. 💯❤️❤️ just take what he’s trying to help you get in it’s ganna make your day

one of the worst experiences ever, I was totally deceived by the staff, along with the GM. They use deceptive practices. I wouldnt want my worst enemy to patronize them.

My name is Mary I went out to the world Hyundai in matterson those people lie told me I don’t need no money down I would drive off today that wasn’t the case the mislead me into believing I was gonna drive off today in a car got approved for loans then said I couldn’t get a car the bank wouldn’t finance the car I have to wait to next so please help me understand why these people in matterson I’ll play with me and be untrustworthy I was out there all day from 2:00 pm until 8:45 still left without a car or suv feeling was hurt I will never believe a car dealshikk ok again worse time ever

This was without a doubt the WORST experience I have had at a dealership. The service department was absolutely horrid between not disclosing all the information I needed about the work that was done on my 2024 Hyundai Kona to throwing out my new cabin air filter and putting an old one on that came out of the trash, the service manager said to come back and get taken care of immediately and when we did we waited for close to an hour and leaving dirty fingerprints on the glove box and hood. I would not recommend this service department to anyone and will not be returning.

I referred two people here after getting my car after being promised a referral fee. Eric and the financing manager promised me and my friend if we were able to help them sell more cars then we’ll receive a fee. My friend and I did just that. They sold two cars to people we know! Who we referred! Eric calls my friend and tell her to come get her money just for her to arrive there and nothing! Even after two weeks has passed, we received nothing. They gave us the run around and continued to lie to us. I’m sure Eric (the salesman) is paid commission of course. So he pretty much used us. Yes you can possibly get a car but if you refer anyone please don’t believe you’ll receive any referral fee like they promise. They don’t stick by their word and uses people. I promise they’ll make it sound so good just to use you for their own good. That’s horrible for business. But this is what car salesman do! Don’t be a fool like we were.

Watch out they over charge and instead of co-signing they trick you when it’s time to sign you are the one purchasing the car paying more than what other Hyundai’s cost. Before purchasing a Hyundai, I would check the prices of the other Hyundai‘s.

I love this place. They alway take care of me. I love working with Brittany. I would come back here.