
5337 Miller Circle Drive
Matteson, IL 60443
Review by: Paula Gutierrez (New Lenox, IL)
Salesperson: Luis Soto
Department: Sales
I was out simply looking at different dealers and was not prepared to make a purchase. However, Luis approached me and offered his assistance. Luis took his time to describe the benefits of each vehicle, as I have never owed a Hyundai before. He was extremely patient with my indecisiveness on which vehicle to test drive. After a casual conversation, he stated "what if I could get you in the car of your choice today?" I stated that I did not think it was possible as I had a trade in and was uncertain if I would need a downpayment. After 30 minutes, Luis approached me and stated that he was able to complete the deal. I almost fell off my chair. My payment is lower than my previous payment and I am now in a brand new fully loaded vehicle that I Love. This purchase is going to save me 50% on my current gas purchase each week.
Thank You Luis!! I will definitely return to World Hyundai and bring additional business to Luis.
Our reply:Wow, thank you for such a thorough review! Our sales staff works hard and expects nothing in return but you happiness when you drive off the lot. They truly appreciate when you take the time to leave a review and we will pass this along immediately!
Review by: nicole simek (New Lenox, IL)
Salesperson: Eric Garcia
Department: Sales
For an out of this "world" experience visit WORLD Hyundai!!! This was the best experience that my husband and I ever encountered with buying a car. We have purchased 6 cars previously and by far Erik Garcia was the BEST. I can't say enough about the outstanding service. Everyone that we came in contact with was professional and went out of their way to make us feel at home. Come check them out.
Our reply:Wow, thank you for such a thorough comment! Our sales staff is dedicated to making World Hyundai the best dealership in Chicagoland and we truly appreciate your comment. Stop in soon and say hello!
Review by: Anonymous Anonymous (New Lenox, IL)
Salesperson: Robert Blue
Department: Sales
I experienced both the good and the frustrating at this dealership. Robert Blue was excellent to work with and a very friendly guy who was not pushy and made the experience very easy. Camille in finance was also great to work with and always available to speak with me. What was frustrating was the fact that somwhere along the line my title transfer got messed up. The new Hyundaii was supposed to be transferred to my name right away so that I could pick up my new registration from the currency exchange. I made about five trips to currency exchanges and each time they would tell me that the transfer had not gone through. My registration was almost up on my plates so I was getting very nervous about the prospect of driving illegaly. Finally, this got cleared up. Then, my trade-in still had a small balance that was supposed to get paid off. I was told the pay-off was sent, but my previous car finance company billed me for my next payment! They had never received a pay-off, and I had to make a payment on my old car so that it wouldn't hurt my credit! I called World Hyundaii, and I was informed that the pay-off had been sent to the wrong place! They did clear it up and my previous finance company refunded me my payment, but this was all very frustrating. Like I said, I really enjoyed working with Robert Blue and Camille, and I am not blaming any one person, but it seems as though a better system is needed.
Our reply:Thank you for your open and honest opinion. We strive to be the best and will use your comment as motiviation to be even better the next time. We appreciate you mentioning the positives of Robert and Camille and apologize for the errors regarding your paperwork. None of this should have happened. We really dropped the ball on you and again we are sincerely sorry.